Responsibilities:

• Attended inbound calls from customers.
• Handle appointment inquiries/requests by phone, email, and live chat.
• Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions.
• Provide excellent and high-quality service in a timely and professional manner.
• Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
• Any other duties and responsibilities that may be assigned to you by the management from time to time.
• Establish sustainable relationships and engage customers by taking the extra mile.

Requirements:

• Experienced in the Financial industry will be added value.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills.
• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Fresh Graduates are encouraged to apply.
• At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
• Able to speak and write fluently in English and Bahasa Malaysia.
• Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.

Benefit:

• EPF
• SOCSO
• Travel allowance
• Great working environment
• Promising career growth
• Opportunities for promotion
• Professional development

Others:

Interested candidates may submit the CV via email to us: recruitment@acom.com.my

Responsibilities:

• To work closely with team members in order to achieve team targets.
• To do cold calling at few numbers daily provided by the company.
• Able to work independently and able to manage time schedule.
• Responsible for minimizing defaults and bad debts of ongoing loans.
• Manage and achieve daily productivity standards in terms of attempts, contacts, and the amount collected.
• Manage and maintain customer's accounts to ensure the accounts are current and well conducted.
• Contact customers to remind customers of the payment schedule and obtain relevant payments.
• Follow up on overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel.
• Ensure that collection actions taken are within corporate guidelines, and collection policies.
• Exercises judgment within defined practices and policies to determined appropriate action.
• Assist in developing, planning, and implementing strategies to recover principle from borrowers whose non-performing loans have been charged off.
• Willing to do extra miles such to improve current credit policy, credit analysis methodologies such as credit scoring/portfolio, portfolio analysis, client audit, etc.
• Performs others duties as assigned.

Requirements:

• Experienced in the Financial industry will be added value.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
• Candidates must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree, or any field.
• At least 1 year(s) of working experience in a related field is required for this position. Proven experience as debt recovery officer is essential for this role.
• Able to speak and write fluently in English and Bahasa Malaysia

Benefit:

• EPF
• SOCSO
• Travel allowance
• Great working environment
• Promising career growth
• Opportunities for promotion
• Professional development

Others:

Interested candidates may submit the CV via email to us: recruitment@acom.com.my